【英文标准名称】:Qualitymanagement-Customersatisfaction-Guidelinesforcodesofconductfororganizations
【原文标准名称】:质量管理.顾客满意度.组织管理的规范指南
【标准号】:BSISO10001-2008
【标准状态】:现行
【国别】:英国
【发布日期】:2008-02-29
【实施或试行日期】:2008-02-29
【发布单位】:英国标准学会(GB-BSI)
【起草单位】:BSI
【标准类型】:()
【标准水平】:()
【中文主题词】:售后服务;能力;竞争;投诉;消费者;消费者与供货者的关系;消费者满意度;定义;指导手册;检验;管理;方位;计划;过程控制;质量保证;质量控制;质量管理;可靠度;可靠性;服务
【英文主题词】:After-salesservices;Competence;Competition;Complaints;Consumers;Consumer-supplierrelations;Customersatisfaction;Definition;Guidebooks;Inspection;Management;Orientation;Planning;Processcontrol;Qualityassurance;Qualitycontrol;Qualitymanagement;Reliability;Responsibility;Services
【摘要】:ThisInternationalStandardprovidesguidanceforplanning,designing,developing,implementing,maintainingandimprovingcustomersatisfactioncodesofconduct.ThisInternationalStandardisapplicabletoproductrelatedcodescontainingpromisesmadetocustomersbyanorganizationconcerningitsbehaviour.Suchpromisesandrelatedprovisionsareaimedatenhancedcustomersatisfaction.AnnexAprovidessimplifiedexamplesofcomponentsofcodesfordifferentorganizations.NOTE1ThroughoutthisInternationalStandard,theterm“product”encompassesservices,software,hardwareandprocessedmaterials.NOTE2InthisInternationalStandard,theterm“product”appliesonlytotheproductintendedfor,orrequiredby,acustomer.ThisInternationalStandardisintendedforusebyorganizationsregardlessoftype,sizeandproductprovided,includingorganizationsthatdesigncustomersatisfactioncodesofconductforusebyotherorganizations.AnnexCgivesguidancespecificallyforsmallbusinesses.ThisInternationalStandarddoesnotprescribethesubstantivecontentofcustomersatisfactioncodesofconduct,nordoesitaddressothertypesofcodesofconduct,suchasthosethatrelatetotheinteractionbetweenanorganizationanditspersonnel,orbetweenanorganizationanditssuppliers.ThisInternationalStandardisnotintendedforcertificationorforcontractualpurposes,anditisnotintendedtochangeanyrightsorobligationsprovidedbyapplicablestatutoryandregulatoryrequirements.NOTE3WhilethisInternationalStandardisnotintendedforcontractualpurposes,customersatisfactioncodesofconductpromisescanbeincludedinanorganization’scontracts.NOTE4ThisInternationalStandardisaimedatcustomersatisfactioncodesofconductconcerningindividualcustomerspurchasingorusinggoods,propertyorservicesforpersonalorhouseholdpurposes,althoughitisapplicabletoallcustomersatisfactioncodesofconduct.
【中国标准分类号】:A00
【国际标准分类号】:03_120_10
【页数】:30P.;A4
【正文语种】:英语


【英文标准名称】:StandardTestMethodsforLiquid-Contaminant,Inclined-PlaneTrackingandErosionofInsulatingMaterials
【原文标准名称】:绝缘材料液态污染、斜面漏电痕迹和腐蚀的标准试验方法
【标准号】:ASTMD2303-1997(2004)
【标准状态】:现行
【国别】:
【发布日期】:1997
【实施或试行日期】:
【发布单位】:美国材料与试验协会(US-ASTM)
【起草单位】:D09.12
【标准类型】:(TestMethod)
【标准水平】:()
【中文主题词】:磨切;试验;电缆;污染;绝缘;电气试验;电气工程;侵蚀;电绝缘
【英文主题词】:electrical;erosion;erosionresistance;inclined-plane;liquidcontaminant;surfacearcing;surfacetracking;time-to-trackmethod;track;tracking;trackingresistance;trackingvoltage;voltagemethod;wettracking
【摘要】:1.1Thesetestmethodscovertheevaluationoftherelativetrackinganderosionresistanceofinsulatingsolidsusingtheliquid-contaminant,inclined-planetest.Thefollowingtestmethodsalsocanbeusedtoevaluatethetrackingresistanceofmaterials:D2132(contaminants:dustandfog)andD3638(contaminant:conductiveliquiddrops).1.2Twotrackingandoneerosiontestprocedurearedescribed:1.2.1A"variablevoltagemethod"toevaluateresistancetotracking.1.2.2A"time-to-trackmethod"toevaluateresistancetotracking.1.2.3Amethodforquantitativedeterminationoferosion().1.3Whileaparticularcontaminantsolutionisspecified,otherconcentrationsofthesamecontaminant,ordifferentcontaminantsmaybeusedtosimulatedifferentenvironmentalorserviceconditions.1.4Thevaluesstatedininch-poundunitsaretoberegardedasthestandard.1.5Thisstandarddoesnotpurporttoaddressallofthesafetyconcerns,ifany,associatedwithitsuse.Itistheresponsibilityoftheuserofthisstandardtoestablishappropriatesafetyandhealthpracticesanddeterminetheapplicabilityofregulatorylimitationspriortouse.SpecificprecautionarystatementsaregiveninSection8.
【中国标准分类号】:K15
【国际标准分类号】:
【页数】:11P.;A4
【正文语种】: